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Cancellations & Refunds Policy

Last Updated: 20/10/2025

At Koza Leather, we value our customers and want you to be completely satisfied with your purchase. This Cancellations and Refunds Policy explains how we handle order cancellations, returns, and refunds for our products.

1. Order Cancellation

Before Dispatch:

Orders can be cancelled within 24 hours of placing them, provided they have not been shipped.

To cancel your order, please email us at info@koza.co.in or contact us at +91 6392161771 with your Order ID.

If the order has already been dispatched, it cannot be cancelled. You may, however, request a return after delivery (see below).

After Dispatch:

Once your order is shipped, it is not eligible for cancellation. In such cases, please refer to our Return & Refund Policy.

2. Return Eligibility

We accept returns only under the following conditions:

  • You received a damaged, defective, or incorrect item.
  • The product must be unused, unwashed, and in its original packaging with all tags intact.
  • You must notify us of the issue within 7 days of delivery by emailing info@koza.co.in with your order details and product photos as proof.

Items not eligible for return:

  • Products damaged due to customer handling or misuse.
  • Customized or personalized leather products.
  • Items purchased on sale or marked “non-returnable.”

3. Refunds Process

Once your return request is approved and the product is received in our warehouse:

  • A refund will be initiated within 5–7 business days to your original payment method.
  • Refund timelines may vary depending on your bank or payment provider.
  • If payment was made via COD (Cash on Delivery), we will initiate the refund via bank transfer or UPI after verifying your details.

Note: Shipping and handling charges are non-refundable unless the return is due to an error on our part (wrong or defective product).

4. Exchange Policy

Exchanges are subject to product availability.

If the requested replacement is unavailable, a refund will be processed instead. Shipping charges for exchange may apply depending on the reason for return.

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with supporting photos or videos. We will arrange for a free replacement or full refund, as applicable.

6. Late or Missing Refunds

If you haven’t received your refund after the specified time:

  • Recheck your bank account or payment app.
  • Contact your bank or payment provider.
  • If the issue persists, reach out to us at info@koza.co.in — we’ll assist you promptly.

7. Contact Us