Privacy Policy

1. Information We Collect

We may collect the following types of information from you:

A. Personal Information:

• Full Name: MERAJUL HASAN
• Email Address: info@koza.co.in
• Mobile Number: +91 6392161771
• Shipping & Billing Address: 29/1, JUHI, Juhi Labour Colony, Deep Cinema, Kanpur, 208014
• Payment details (processed securely through third-party gateways)

B. Non-Personal Information:

• Browser type and version
• IP address
• Device information
• Cookies and usage data to improve website performance

We collect this information to fulfill your orders, provide customer support, and enhance your shopping experience.

2. How We Use Your Information

• To process and fulfill orders placed through our website.
• To send order updates, tracking details, and customer support messages.
• To improve website functionality, performance, and user experience.
• To send marketing emails, offers, or updates (only if you opt in).
• To comply with legal and regulatory requirements.

3. Payment Information

All online payments are processed securely through verified third-party payment gateways such as Razorpay or PayU. We do not store or have access to your full credit/debit card or UPI details. These are handled directly by the payment provider in compliance with RBI and PCI-DSS standards.

4. Data Security

We adopt industry-standard security practices to protect your personal data from unauthorized access, alteration, or disclosure. Our website uses SSL (Secure Socket Layer) encryption to ensure safe data transmission. However, while we strive to protect your information, no online transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share limited data only with:

• Shipping and logistics partners for order delivery.
• Payment gateway partners for transaction processing.
• Legal authorities if required by law or to prevent fraud.

All such third parties are bound to protect your information and use it only for the intended purpose.

6. Cookies

Our website uses cookies to remember preferences, analyze traffic, and personalize your experience. You can disable cookies in your browser settings, but some features may not function properly without them.

7. Your Rights

• Access, correct, or update your personal information.
• Withdraw consent for marketing communications at any time.
• Request deletion of your data (subject to legal or transactional retention requirements).

To exercise these rights, contact us at info@koza.co.in.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Once no longer needed, your data is securely deleted or anonymized.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites and recommend reviewing their privacy policies before sharing any information.

10. Updates to This Policy

M.S International reserves the right to modify this Privacy Policy at any time. Changes will be posted here with the updated date. Continued use of our website after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

• 📧 Email: info@koza.co.in
• 📞 Phone: +91 6392161771
• 🕒 Support Hours: Monday–Saturday | 10:00 AM – 6:00 PM